Terms of service
TERMS OF SERVICE
Last updated: 6 October 2026
These Terms of Service (“Terms”) govern your use of the Light By Larry website and your purchase of products from us.
By accessing our website or placing an order with Light By Larry, you agree to these Terms. If you do not agree to these Terms, you should not use the website or purchase products from us.
1. ABOUT US
In these Terms, “Light By Larry”, “we”, “us” and “our” refer to Light By Larry.
Our website is lightbylarry.com.
You can contact us at support@lightbylarry.com.
2. USE OF OUR WEBSITE
You agree to use our website only for lawful purposes and in a way that does not damage, disable, interfere with or compromise the website or its underlying systems.
You must not knowingly introduce viruses, malware, malicious code or other harmful material to the website.
Unless we have provided written permission, you must not use automated systems to scrape, harvest, extract or reproduce substantial portions of our website or its content.
If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for activity carried out through your account.
3. PRODUCTS
Light By Larry specialises in made-to-order LED neon signs and illuminated signage.
We make reasonable efforts to display our products, colours, dimensions and finishes accurately. However, colours and illuminated effects may appear slightly different depending on your device, screen settings, surrounding lighting and the nature of illuminated products.
Some product images may be digital representations intended to demonstrate how a sign may look in a real space. As each sign is individually manufactured, minor details such as neon appearance, colour, acrylic backing, mounting hardware, dimensions and finishes may vary slightly from images shown.
Minor variations or reasonable manufacturing tolerances are not necessarily defects.
For eligible orders, you will receive a real photograph of your completed sign for approval before dispatch under The Larry Pre-Ship Guarantee described below.
4. CUSTOM AND MADE-TO-ORDER PRODUCTS
Many Light By Larry products are made specifically for the customer.
Where you provide text, artwork, logos, images, measurements, specifications or other information for a custom order, you are responsible for ensuring that the information you provide is accurate.
You also confirm that you have the necessary rights or permission to use any artwork, logos, trademarks, images or other intellectual property you provide to us for reproduction.
Where we provide a design proof or artwork for approval before production, you are responsible for checking the design carefully, including wording, spelling, dimensions, layout, colours and other relevant details.
Once a custom design has been approved and manufacturing has begun, changes or cancellations may not be possible.
If we manufacture the sign according to a design or specification you approved, something contained in that approved design will not generally constitute a valid issue solely because you later change your mind about it.
This does not affect your rights under The Larry Pre-Ship Guarantee or any rights you may have under applicable consumer law.
5. THE LARRY PRE-SHIP GUARANTEE
See your sign before we ship it.
Once your sign has been manufactured and completed, we’ll send you a real photograph of your finished sign for approval before dispatch.
This gives you the opportunity to see the actual sign you’ve purchased before it begins its journey to you.
If you identify a valid issue with your completed sign, let us know before approving it for shipment. We’ll work with you to correct or resolve the issue wherever reasonably possible.
A valid issue may include:
- a manufacturing fault;
- incorrect colour or specifications;
- incorrect wording or design where the error was made by us;
- a workmanship or quality issue;
- visible damage; or
- a material difference between the completed sign and the design, product or specifications you ordered or approved.
If there’s a valid issue with your completed sign, we’ll make it right.
If we are unable to reasonably correct or resolve the valid issue before dispatch, you may request a full refund of the amount paid for the affected sign.
The Larry Pre-Ship Guarantee does not generally cover a simple change of mind where the completed sign has been manufactured correctly and materially matches the design, specifications and product you ordered or approved.
Once you approve the photograph of your completed sign for dispatch, The Larry Pre-Ship Guarantee has been fulfilled and the sign may be shipped.
Your protection does not end there. After dispatch, your sign remains protected against qualifying shipping damage and is backed by our 2-Year Replacement Warranty, together with any rights you have under applicable consumer law.
The Larry Pre-Ship Guarantee is an additional protection and does not exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable consumer protection law.
6. ORDERS
When you place an order, you agree that the information you provide is accurate, complete and current.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, obvious pricing or product information errors, inability to manufacture the requested product, or circumstances outside our reasonable control.
If we cancel an order after payment has been received and before the product has been supplied, we will refund the applicable amount paid for the cancelled order.
Receiving an automated order confirmation does not prevent us from contacting you if additional information, artwork, approval or clarification is required before production can begin.
7. PRICING AND PAYMENT
Prices are displayed in the currency indicated on the website.
You are responsible for paying the price displayed or otherwise agreed for your order.
Prices, products and promotions may change from time to time. Any changes will not affect an order that has already been accepted unless agreed with you or required to correct an obvious error.
Payments are processed through the payment methods made available at checkout.
8. PRODUCTION TIMES
Light By Larry products are generally made to order.
Our typical production time is 3–5 business days.
Production times are estimates rather than guaranteed deadlines and may occasionally vary because of the complexity of an order, customer approval or response times, public holidays, unusually high order volumes or circumstances outside our reasonable control.
Once your sign has been completed, it will go through our quality-control process and we’ll send you a real photograph for approval under The Larry Pre-Ship Guarantee before dispatch.
9. SHIPPING AND DELIVERY
We offer free worldwide shipping on all orders.
After your completed sign has been approved for dispatch, standard international shipping typically takes 5–7 business days.
Combined with our typical 3–5 business day production time, most orders arrive within approximately 1–2 weeks from ordering.
These timeframes are estimates rather than guaranteed delivery dates. Delivery may occasionally be affected by customs processing, courier delays, public holidays, severe weather, transportation disruptions or other circumstances outside our reasonable control.
Our estimated delivery timeframe assumes that the customer reviews and responds to any required product approval, design confirmation or request for information within a reasonable period.
If we are waiting for your approval or response, or if you request a correction or change requiring additional production work, dispatch and delivery may be delayed accordingly.
Tracking information will generally be provided once your order has been dispatched.
Please refer to our Shipping Policy for further information.
10. INTERNATIONAL DUTIES AND TAXES
Free worldwide shipping refers to the shipping charge provided by Light By Larry. It does not necessarily include duties, taxes, VAT, customs charges or other government-imposed import fees.
International orders may be subject to charges imposed by authorities in the destination country.
Unless expressly stated otherwise at checkout, any such charges may be the responsibility of the recipient where permitted by applicable law.
These charges are determined by the relevant authorities and are outside Light By Larry’s direct control.
11. CANCELLATIONS AND CHANGES
Because our products are generally made to order, please contact us as soon as possible if you need to change or cancel an order.
If manufacturing has not yet begun, we will make reasonable efforts to accommodate your request.
Once manufacturing has begun, or a custom design has been approved and entered production, we may be unable to change or cancel the order because materials, labour and production costs may already have been committed specifically to your order.
Once manufacturing is complete, eligible orders remain protected by The Larry Pre-Ship Guarantee as described in Section 5.
Nothing in this section limits any rights you may have under applicable consumer law.
12. 2-YEAR REPLACEMENT WARRANTY
Every Light By Larry sign is backed by our 2-Year Replacement Warranty from the date of delivery.
Our warranty covers manufacturing defects and failures affecting the normal intended operation of your sign during the warranty period.
Depending on the nature of a confirmed fault, we may replace the affected component or, where necessary, replace the affected sign.
Examples of issues that may be covered include confirmed manufacturing faults affecting:
- LED lighting;
- electrical components supplied with the sign;
- power supplies or controllers supplied by us;
- wiring or connections;
- structural components;
- workmanship; or
- another component that fails because of a manufacturing defect under normal intended use.
If you experience a problem, please contact us at support@lightbylarry.com with your order number and clear photographs or video showing the issue.
We may ask you to carry out reasonable troubleshooting or provide additional photographs or video so we can identify and verify the problem.
Where we confirm that an issue is covered by our 2-Year Replacement Warranty, we will provide a replacement for the affected product or component at no additional cost to you.
Depending on the nature of the fault, this may mean replacing an individual component rather than the entire sign where doing so fully resolves the problem.
You will not normally be required to send the faulty sign or component back to us.
Our 2-Year Replacement Warranty is a replacement-based warranty and does not ordinarily provide a refund simply because a product develops a warrantable fault.
However, nothing in these Terms limits any refund, replacement, repair or other remedy that you are legally entitled to under applicable consumer protection law.
13. WARRANTY EXCLUSIONS
Our 2-Year Replacement Warranty does not cover damage or failure caused by circumstances unrelated to a manufacturing defect, including:
- misuse, abuse or neglect;
- incorrect installation or use contrary to supplied instructions;
- accidental or deliberate damage;
- unauthorised modifications, repairs or alterations;
- use with incompatible electrical equipment or power supplies not approved for the product;
- exposure to weather, moisture, water or other environmental conditions where the product was not designed or rated for that use;
- normal cosmetic wear and tear that does not affect the operation of the product; or
- damage caused by events outside the reasonable control of Light By Larry.
These exclusions apply to our voluntary 2-Year Replacement Warranty and do not exclude or restrict any rights or remedies that cannot legally be excluded under applicable consumer law.
14. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your product arrives damaged, defective, incorrect or with a manufacturing fault, please contact us as soon as reasonably possible at support@lightbylarry.com.
Please include your order number and photographs or video clearly showing the issue where possible.
We may request additional information reasonably necessary to assess the issue.
Where we confirm that a product was damaged during delivery or was incorrectly supplied, we will arrange an appropriate replacement, correction or other remedy in accordance with our policies and applicable consumer law.
You will not normally be required to return a damaged or faulty sign internationally unless we specifically arrange otherwise.
Approval under The Larry Pre-Ship Guarantee does not remove your rights if your product is subsequently damaged in transit, develops a fault, or you otherwise have rights under applicable consumer protection law.
15. CHANGE-OF-MIND RETURNS
Because Light By Larry products are generally custom-made or made to order, we do not generally accept cancellations, returns or provide refunds simply because you have changed your mind.
If manufacturing has not yet begun, contact us as soon as possible and we will make reasonable efforts to accommodate a cancellation or change.
Once manufacturing has begun, cancellation or substantial changes may no longer be possible.
This does not affect The Larry Pre-Ship Guarantee where there is a valid unresolved issue with your completed sign before dispatch.
It also does not affect your rights where a product is faulty, damaged, incorrectly supplied, does not match its description, or where you otherwise have a remedy under applicable consumer protection law.
Please refer to our Refund, Return & Warranty Policy for further information.
16. RETURNS
Because our products are made to order and are often shipped internationally, we generally do not require faulty, damaged or warrantable products to be returned to us before providing an approved replacement or other applicable remedy.
Instead, we will usually request sufficient photographs, video or other reasonable evidence to assess the issue remotely.
If we determine that a physical return is necessary in a particular case, we will provide instructions before you send anything.
Please do not return a product without contacting us first.
Where a return is required because of a confirmed fault, error or other issue for which Light By Larry is responsible, we will handle reasonable return arrangements in accordance with applicable consumer law.
17. CONSUMER RIGHTS
The Larry Pre-Ship Guarantee and our 2-Year Replacement Warranty are additional protections we provide to our customers.
Nothing in these Terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified.
For New Zealand customers, this includes applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
If you are purchasing products as a consumer in another country, you may also have mandatory rights under the consumer laws applicable to you that cannot legally be excluded by these Terms.
Where applicable law provides you with a remedy beyond the remedies offered under our voluntary warranty or guarantee, your statutory rights will continue to apply.
18. INTELLECTUAL PROPERTY
Unless otherwise stated, Light By Larry or its licensors own the intellectual property rights in the website and its content, including our branding, text, graphics, photographs, videos, designs and other original material.
You may use the website for your personal and non-commercial use.
You must not reproduce, distribute, commercially exploit or otherwise use our protected content without our permission, except where permitted by law.
Intellectual property supplied to us by customers remains subject to the rights of its respective owner.
19. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use services provided by third parties, including payment, ecommerce, review, analytics and delivery providers.
We are not responsible for the content, availability, privacy practices or operation of independent third-party websites.
A link to another website does not necessarily mean that we endorse that website or all of its content.
20. WEBSITE AVAILABILITY
We aim to keep our website accurate, secure and available, but we cannot guarantee that it will always operate without interruption or error.
We may modify, suspend, restrict or discontinue parts of the website where reasonably necessary.
To the maximum extent permitted by law, we are not responsible for losses caused solely by temporary website outages, technical errors or events outside our reasonable control.
21. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Light By Larry will not be liable for indirect, incidental, special or consequential loss arising from use of the website or our products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes, restricts or modifies any rights or remedies available to consumers under legislation that cannot lawfully be excluded or limited.
22. PRIVACY
We collect and process personal information in accordance with our Privacy Policy and applicable privacy laws, including the New Zealand Privacy Act 2020 where applicable.
Information may be provided to service providers where reasonably necessary to operate our business and fulfil orders, including ecommerce, payment, manufacturing, fulfilment, delivery, analytics and communication providers.
For orders protected by The Larry Pre-Ship Guarantee, we may retain records of completed-product photographs, requested corrections and customer approval for dispatch as part of our order and customer-service records.
Some service providers may process or store information outside New Zealand.
Please refer to our Privacy Policy for further information about how we collect, use, store and disclose personal information and how you can contact us regarding your information.
23. PROHIBITED USE
You must not use our website:
- for unlawful or fraudulent purposes;
- to infringe another person’s intellectual property or other legal rights;
- to transmit malicious software or harmful code;
- to attempt to gain unauthorised access to our website or systems;
- to interfere with the security or operation of the website; or
- to collect or extract information from the website through unauthorised automated means.
We may restrict or terminate access to the website where we reasonably believe these Terms have been materially breached.
24. CHANGES TO THESE TERMS
We may update these Terms from time to time, including to reflect changes to our business, website, products or applicable laws.
The latest version will be published on our website with an updated revision date.
Changes will apply from the date they are published unless otherwise stated. Changes will not retrospectively remove rights that have already arisen under applicable law.
25. SEVERABILITY
If any provision of these Terms is found to be illegal, invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable where possible.
If it cannot be modified, it will be treated as severed from these Terms without affecting the remaining provisions.
26. GOVERNING LAW
These Terms are governed by the laws of New Zealand.
Subject to any mandatory rights or jurisdiction available to consumers under applicable law, disputes relating to these Terms will be subject to the non-exclusive jurisdiction of the courts of New Zealand.
27. CONTACT US
If you have any questions about these Terms, an order, The Larry Pre-Ship Guarantee, our 2-Year Replacement Warranty or our products, please contact:
Light By Larry
Email: support@lightbylarry.com
Website: lightbylarry.com