SHIPPING POLICY

Last updated: 6 October 2026

Every Light By Larry sign is made to order. This Shipping Policy explains our typical production and delivery timeframes, our free worldwide shipping offer, and what happens before your sign is dispatched.

ORDER PROCESSING & PRODUCTION

As each Light By Larry sign is made to order, we begin manufacturing your sign specifically for you once your order has been confirmed.

Production typically takes 3–5 business days. Most orders arrive within approximately 1–2 weeks.

Once your sign has been completed, it will go through our quality-control process before being prepared for dispatch.

Before we ship your sign, eligible orders are protected by The Larry Pre-Ship Guarantee.

THE LARRY PRE-SHIP GUARANTEE

See your sign before we ship it.

Once your sign has been manufactured and completed, we’ll send you a real photo of your finished sign for approval before dispatch.

This gives you the opportunity to see the actual sign you’ve purchased before it begins its journey to you.

If you identify a valid issue with your completed sign, let us know before approving it for shipment. We’ll work with you to correct or resolve the issue wherever reasonably possible.

A valid issue may include:

• a manufacturing fault;
• incorrect colour or specifications;
• incorrect wording or design where the error was made by us;
• a workmanship or quality issue;
• visible damage; or
• a material difference between the completed sign and the design, product or specifications you ordered or approved.

If there’s a valid issue with your completed sign, we’ll make it right.

If we are unable to reasonably correct or resolve the valid issue before dispatch, you may request a full refund of the amount paid for the affected sign.

The Larry Pre-Ship Guarantee does not generally cover a simple change of mind where the completed sign has been manufactured correctly and materially matches the design, specifications and product you ordered or approved.

For custom designs, you are responsible for carefully reviewing any artwork or design proof provided before approving it for production, including wording, spelling, dimensions, layout, colour and other specifications.

Once you approve the photograph of your completed sign for dispatch, The Larry Pre-Ship Guarantee has been fulfilled and your sign can be shipped.

Your protection does not end there. After dispatch, your sign remains protected against qualifying shipping damage and is backed by our 2-Year Replacement Warranty, together with any rights you have under applicable consumer law.

SHIPPING & DELIVERY

We offer free worldwide shipping on all orders.

After your completed sign has been approved for dispatch, standard international shipping typically takes 5–7 business days.

Combined with our typical 3–5 business day production time, most orders arrive within approximately 1–2 weeks from ordering.

Tracking information will be provided once your order has been dispatched.

Please note that these timeframes are estimates rather than guaranteed delivery dates.

Delivery may occasionally take longer because of circumstances outside our reasonable control, including:

• customs processing;
• courier or carrier delays;
• public holidays;
• severe weather;
• transportation disruptions;
• delays caused by local delivery networks; or
• other unforeseen circumstances.

We’ll provide available tracking information so you can follow the progress of your shipment.

CUSTOMER APPROVAL & DELIVERY TIMEFRAMES

Our estimated delivery timeframe assumes that the customer reviews and responds to their completed-sign approval request within a reasonable period.

If we are waiting for your approval, requested information, design confirmation or a response relating to a correction, dispatch may be delayed accordingly.

Where a customer requests a change or correction that requires additional production work, the completion and delivery timeframe may also be extended.

We will not intentionally dispatch an order awaiting approval under The Larry Pre-Ship Guarantee unless otherwise agreed with the customer.

SHIPPING ADDRESS

Please make sure your shipping address and contact information are accurate when placing your order.

If you notice an error in your shipping information, contact us at support@lightbylarry.com as soon as possible.

If your order has not yet been dispatched, we will make reasonable efforts to update the delivery information.

Once an order has been dispatched, we may not be able to change or redirect the shipment.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer’s responsibility where permitted by applicable law.

INTERNATIONAL DUTIES & TAXES

International orders may be subject to import duties, taxes, VAT, customs charges or other fees imposed by authorities in the destination country.

Free worldwide shipping refers to the shipping charge provided by Light By Larry. It does not necessarily include duties, taxes, VAT or other charges imposed by local customs or tax authorities.

Unless expressly stated otherwise at checkout, any such charges may be the responsibility of the recipient where permitted by applicable law.

These charges are determined by the relevant authorities and are outside Light By Larry’s direct control.

TRACKING & DELIVERY

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after a shipment has been collected or processed by the carrier.

If your tracking information shows an unusual delay or you believe there is a problem with your delivery, please contact us at support@lightbylarry.com and we’ll help investigate where reasonably possible.

SHIPPING DAMAGE

Every sign is quality checked before dispatch.

If your order arrives damaged, please contact us as soon as reasonably possible at support@lightbylarry.com.

Please include:

• your order number;
• photographs of the damaged product;
• photographs of the packaging where relevant; and
• video showing the issue where helpful.

This information allows us to assess what happened and arrange an appropriate solution.

Where we confirm that your sign was damaged during delivery, we will arrange an appropriate replacement or other remedy in accordance with our Refund, Return & Warranty Policy and applicable consumer law.

You will not normally be required to return a damaged sign internationally unless we specifically arrange otherwise.

LOST OR SIGNIFICANTLY DELAYED ORDERS

If you believe your order has been lost or is experiencing a significant delivery delay, please contact us at support@lightbylarry.com.

We will make reasonable efforts to investigate the shipment with the relevant carrier and help determine the appropriate next step.

A temporary carrier or customs delay does not necessarily mean that a shipment has been lost.

Where a shipment is confirmed as lost, we will work with you to provide an appropriate remedy in accordance with the circumstances and applicable consumer law.

REFUNDS, RETURNS & REPLACEMENTS

Because our signs are made to order, we do not generally accept cancellations, returns or provide refunds simply because you have changed your mind.

Before dispatch, eligible orders are protected by The Larry Pre-Ship Guarantee as described above.

After dispatch and delivery, every Light By Larry sign is backed by our 2-Year Replacement Warranty from the date of delivery.

Where we confirm that an issue is covered by our 2-Year Replacement Warranty, we will provide a replacement for the affected product or component at no additional cost to you.

Depending on the nature of the fault, this may mean replacing an individual component rather than the entire sign where doing so fully resolves the problem.

You will not normally be required to send the faulty sign or component back to us. We may instead request reasonable photographs, video or troubleshooting information so we can identify and verify the issue.

Our 2-Year Replacement Warranty is a replacement-based warranty and does not ordinarily provide a refund simply because a product develops a warrantable fault.

However, nothing in this Shipping Policy limits any refund, replacement, repair or other remedy that you are legally entitled to under applicable consumer protection law.

For complete information about refunds, returns, shipping damage and warranty claims, please see our Refund, Return & Warranty Policy.

CONSUMER RIGHTS

The Larry Pre-Ship Guarantee and our 2-Year Replacement Warranty are additional protections we provide to our customers.

They do not exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

For New Zealand customers, this includes applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Customers in other countries may also have mandatory consumer rights under their local laws.

Where applicable law provides you with a remedy beyond the remedies offered under our voluntary warranty or guarantee, your statutory rights will continue to apply.

CONTACT US

If you have any questions about production, shipping, tracking, delivery, The Larry Pre-Ship Guarantee or your order, please contact:

Light By Larry
support@lightbylarry.com

Please include your order number where applicable so we can help you as quickly as possible.